Support
We read every message.
The fastest way to reach us is from inside the app. Email works too.
1. How to reach us
In the app, open Settings › Contact us. Pick a topic, write your message and add your email if you’d like a reply. To tell us about a specific question, tap Report a problem under its explanation instead, so the question comes with your message.
Or email us at contact@cloudforge.fr. Replies come from the same address. Please mention your iPhone model and iOS version if the problem is technical.
2. What a message includes
A message sent from the app carries your words, the topic you picked, your state, and three facts about your setup: the app version, the iOS version and the device model. A question report also carries the question’s number and the start of its text. Your email address is included only if you type it in. Nothing about your answers, scores or progress is ever sent. The Privacy policy has the full list.
3. Common questions
How do I change my state?
Open Settings › State, pick the state and tap Save. The exam simulator switches to that state’s number of questions, passing score and time limit, and your predicted score is recalculated. Your progress is kept.
How do reminders work?
One reminder a day, at the time you choose, and none on a day you’ve already finished your goal. Turn them on or off under Settings › Study reminders. They are scheduled on your phone. There are no push notifications.
Why can’t I start a practice without internet?
The questions and their pictures are downloaded rather than built into the app, so it can be corrected without waiting for a new version. Starting a practice or an exam needs a connection. Once you’ve started, losing the connection never interrupts you.
How do I start over?
Settings › Reset progress deletes your answers, scores, mistakes, saved questions and exam history. Your settings and exam date stay.
A question looks wrong. What do I do?
Tap Report a problem under its explanation and tell us what you think is off. We check every report against the state handbook and correct the question if it needs it. Corrections reach the app on its own, with no update to install.
Is the app available in Spanish?
The interface is available in English and Spanish, following your phone’s language or the choice under Settings › Language. The questions are in English for now, and a Spanish set will arrive as a content update.
Is this an official DMV app?
No. DMV Champ is a study app. It is not affiliated with, endorsed by or connected to any Department of Motor Vehicles, state agency or AAMVA. Your state’s current handbook is the authority on the rules.
4. Asking about your data
The app has no account, so the only personal data we may hold about you is what you chose to send us: a report, a message, or an email address you typed in. To see it, correct it or have it deleted, use Settings › Contact us with the topic Privacy or my data, or email contact@cloudforge.fr. Tell us the approximate date and the email address you used, if any, so we can find the record. We answer within 30 days.